Technician, Nordics
Allflex Livestock Intelligence is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability.
Technician, Nordics
Allflex Livestock Intelligence is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability. Our data-driven solutions are used by farmers, companies, and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply. Allflex Livestock Intelligence is a Livestock portfolio of digital products within our Company's Animal Health business.
As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking, and monitoring animals every year and we monitor over 5.5 million cows daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes.
With over 60 years of experience and around 1,900 team members worldwide, we have a global network of experts, each with a great depth of experience and unparalleled knowledge, who provide a valuable resource to farmers, companies, and countries. Allflex Livestock Intelligence has manufacturing and technology subsidiaries in North America, Europe, Israel, South America, China, Australia and New Zealand. Our products are distributed in over 100 countries.
Through its commitment to the Science of Healthier Animals®, our Company's Animal Health department offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability, and monitoring products. Our Company's Animal Health department is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.
Job Purpose
- Providing technical installation, service, and support for technology products for our customers, partner companies and colleagues across Nordic cluster, with a focus on Denmark, to enable an excellent customer experience.
Key Responsibilities
- Technical support by phone, email and in person for our customers within the Nordic cluster.
- Manage escalation process to relevant EURAM Customer Services and Support team to ensure full resolution.
- Technical service of technology products mainly in our workshop but also on site at farms and customers within the Nordic cluster.
- Organizing of stock including order of parts.
- Invoicing of spare parts.
- Testing and assembling the customized technical product following the customer's order.
- Delivery and installation of finished products to customers mainly in Denmark but also within the Nordic cluster.
- Installation, consultation and training of customers and their employees on site mainly in Denmark but also within the Nordic cluster.
- Support Denmark and Nordic organizations by providing timely and comprehensive after sales support to farmers.
- Be the operational point of contact for technology products. Activities include overseeing supply issues, returns process, the introduction of new products & features, and providing technical support and training for relevant Nordic colleagues.
- Keep technical skills and product knowledge up to date by attending relevant internal training sessions.
Qualifications and skills
- Prior experience with a technical background and/or education with a technical focus.
- Experience in technical customer support and after sales care.
- Communication skills, able to transform technical language to end users' understanding.
- Able to work efficiently with minimal supervision
- Excellent problem-solving skills.
- A team player.
- Able to work in a matrix organization and build good working relationships with local, regional and global contacts.
- Fluency in Danish and English
- Willing to travel 3-5 days/month within the Nordic cluster
- IT experience with office365
Who we are …
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
If you are interested in this opportunity, please complete your application by using the link below.
